![]() ![]() DaRT can be placed in its own partition or over the top of the WinRE recovery partition for F8. That means if you have Windows 7 圆4 you need DaRT image created only for Windows 7 圆4. I hope this could be helpful for someone.ĭeploying the DaRT image in a recovery partition to each PC means you always have the right DaRT image when you need it for each PC. The helpdesk employee reboots the user’s PC and confirms it is working again. It solves the problem, for example, originated caused by some updates, uninstall this updates and bring computer back to life. The helpdesk takes control over the user computer. Helpdesk guy opening DaRT Remote Connection Viewer and enters ticket numbers to establish the connection.Ī helpdesk worker remotely connects to the user’s machine, and uses DaRT tools to uncover a problem.Īs you can see, Helpdesk guy is connected and also at this moment keyboard and mouse are locked for user. User need to click on Remote Connection and click on Yes.Īfter the user has confirmed that it wants to establish communication with the helpdesk staff parameters appears. Upon accessing DaRT, the user provides helpdesk staff with connection info from DaRT. ![]() The user contacts the helpdesk over the phone, and is directed to boot into DaRT from the previously created recovery partition. The PC is now in a state, like BSOD, where normal boot is not possible. How to create DaRT 7 recovery partition you can read in my previous post.Ī user is working on his PC when he experiences a problem with it. We have created DaRT 7 recovery partition for Windows 7 圆4. As I promised in my last post about DaRT 7, today I’ll describe how to use DaRT 7 (Diagnostics and Recovery Toolset) in Remote Connection scenario.
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